Privacy Policy

How we collect, use, and protect your information

Last Updated: June 1, 2024

Soft Transition ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website softtransition.sbs (the "Site") or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information about you in various ways when you use our Site. This information may include:

Personal Data

Personally identifiable information that you voluntarily provide to us when you:

  • Register for our newsletter
  • Complete contact or consultation request forms
  • Place an order for our services
  • Participate in surveys or contests
  • Engage with us on social media
  • Contact our customer support

This personal data may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit card details, billing address)
  • Style preferences and measurements (when using our styling services)

Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on our Site
  • Links clicked
  • Access dates and times

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and complete transactions
  • Send you administrative information, such as updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Send you marketing communications about products, services, offers, and events
  • Personalize your experience on our Site
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Update

You can review and update your personal information by contacting us at [email protected].

Marketing Communications

You can opt out of receiving our marketing emails at any time by clicking the "unsubscribe" link in the emails or by contacting us.

Data Subject Rights

Depending on your location, you may have the following rights:

  • Right to access personal data we hold about you
  • Right to request correction of inaccurate data
  • Right to request deletion of your data
  • Right to restrict or object to our processing of your data
  • Right to data portability
  • Right to withdraw consent

To exercise these rights, please contact us at [email protected].

Cookie Policy

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

What Are Cookies

Cookies are small data files placed on your device when you visit a website. We use the following types of cookies:

  • Essential Cookies: Necessary for the operation of our Site. They enable basic functions like page navigation and access to secure areas.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
  • Functionality Cookies: Enable us to personalize content for you, greet you by name, and remember your preferences.
  • Targeting Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed to deliver advertisements relevant to your interests.

Cookie Management

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. You can learn more about cookies and how to manage them in your specific browser here:

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Third-Party Websites

Our Site may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [email protected]
  • Phone: +445050249268
  • Address: 38 William Well East, Bethhaven, TD8 6PQ, UK